Privacy Policy
Your privacy matters to us at crystalonique
Introduction
At crystalonique, we understand that your privacy is fundamental to your trust in our financial services platform. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you access our website at crystalonique.com or use our financial insights services.
We're committed to transparency in all our data practices and ensuring you have complete control over your personal information. This policy applies to all users of our platform, whether you're browsing our educational content, participating in our learning programs, or engaging with our financial insights services.
Key Points at a Glance
We collect only the information necessary to provide our services, never sell your personal data to third parties, and give you full control over your information. You can request access, modification, or deletion of your data at any time.
Information We Collect
Personal Information
When you create an account or engage with our services, we collect personal information that you voluntarily provide, including your name, email address, phone number, and residential address. For our financial services, we may also collect professional information such as your occupation, income range, and investment experience level.
- Contact details (name, email, phone number, address)
- Account credentials and security information
- Financial background and investment experience
- Communication preferences and settings
- Survey responses and feedback submissions
Usage and Technical Information
We automatically collect technical information about how you interact with our platform to improve our services and ensure security. This includes your IP address, browser type, device information, pages visited, time spent on our site, and referral sources.
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser, though some features may be limited if you disable certain cookies.
Financial and Transaction Data
For users who engage with our premium services or educational programs, we may collect payment information processed through secure third-party payment processors. We don't store complete credit card details on our servers but may retain transaction records for billing and customer service purposes.
How We Use Your Information
We use your personal information solely to provide and improve our financial insights services, deliver personalized educational content, and maintain the security of our platform. Your information helps us customize your experience and provide relevant financial education resources.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Account details, preferences, usage data | Contract performance |
| Customer Support | Contact information, service history | Legitimate interest |
| Security & Fraud Prevention | Technical data, transaction records | Legitimate interest |
| Marketing Communications | Contact details, preferences | Consent |
We analyze usage patterns to understand which financial topics and educational resources are most valuable to our users. This helps us continuously improve our content and develop new features that better serve your learning needs.
Information Sharing and Disclosure
We maintain strict controls over your personal information and never sell your data to third parties. Information sharing occurs only in specific circumstances outlined below, and always with appropriate safeguards in place.
Service Providers
We work with trusted third-party service providers who assist us in delivering our services, such as payment processors, email delivery services, and cloud hosting providers. These partners are contractually bound to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, legal proceedings, or government requests. We'll notify you of such requests unless legally prohibited from doing so.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide notice and ensure the new entity honors this privacy policy.
Data Security and Protection
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure data transmission, regular security audits, and employee training on data protection.
Security Measures
- SSL encryption for all data transmission
- Regular security assessments and penetration testing
- Access controls and employee authentication systems
- Secure data centers with physical security measures
- Regular backups and disaster recovery procedures
While we implement industry-standard security measures, no online service can guarantee complete security. We encourage you to use strong passwords, enable two-factor authentication when available, and notify us immediately of any suspected unauthorized access to your account.
Your Rights and Choices
You have significant control over your personal information and how we use it. We respect your privacy rights and provide multiple ways for you to access, modify, or delete your information.
Access and Correction
You can access and update your personal information at any time through your account settings. If you need assistance accessing or correcting your information, our support team is available to help you navigate these options.
Data Deletion
You can request deletion of your personal information by contacting our privacy team. We'll process your request within 30 days, though some information may be retained for legal compliance or legitimate business purposes as outlined in our data retention policy.
Communication Preferences
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or updating your preferences in your account settings. Note that you'll continue to receive essential service-related communications.
Data Retention and International Transfers
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is typically retained for the duration of your active account plus seven years for legal compliance purposes.
As our services may involve international data transfers, we ensure appropriate safeguards are in place when your information is processed outside Australia. We use standard contractual clauses and work only with service providers who meet international data protection standards.
Retention Periods
- Active account data: Duration of account plus 7 years
- Marketing communications: Until you opt out
- Technical logs: 12 months for security purposes
- Financial transaction records: 7 years as required by law
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. These technologies help us provide personalized content and improve our services.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit some functionality. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
Types of Cookies We Use
- Essential cookies for platform functionality
- Performance cookies for analytics and optimization
- Functional cookies for personalization
- Preference cookies for settings and customization
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we're protecting your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Privacy Questions and Contact Information
If you have questions about this privacy policy or concerns about how we handle your personal information, please contact our privacy team:
Email: info@crystalonique.com
Phone: +61261421117
Address: Myers St, Bendigo, VIC, 3539, Australia
We're committed to responding to your privacy inquiries within 48 hours and resolving any concerns promptly and transparently.